Terms & Conditions

Effective Date: 31st August 2026
Last Updated: 21st August 2026

Welcome to North Bengal Electric Store (NBES).

These Terms & Conditions (“Terms”) govern your access to and use of https://northbengalelectricstores.com/ (“Website”) and your purchase of products from North Bengal Electric Store.

By using the Website, creating an account, placing an order or purchasing products from NBES, you agree to these Terms.

Please read them carefully before placing an order.

1. About NBES

The Website is operated by M/S North Bengal Electric Stores, a retail business based in Siliguri, West Bengal, dealing in electrical appliances, home appliances, kitchen appliances, cooling solutions, water solutions, power backup products and related products.

The Website may be updated periodically to add products, categories, offers and features.

2. Eligibility

You must provide accurate information when using the Website and placing an order.

By placing an order, you confirm that:

• The information provided by you is accurate and complete.

• You are legally capable of entering into the purchase transaction.

• The billing and delivery details provided by you are valid.

• You will use the Website only for lawful purposes.

3. Product Information

NBES makes reasonable efforts to display accurate:

• Product names

• Specifications

• Images

• Prices

• Availability

• Brand information

• Product features

However, product appearance, packaging, colours and minor specifications may vary from images or descriptions displayed online, particularly where manufacturers update packaging or product specifications.

Customers should review manufacturer specifications where exact technical compatibility is important.

4. Product Availability

Products displayed on the Website are subject to availability.

Adding a product to your cart does not necessarily guarantee that the item will remain available until the order is completed.

If an ordered product becomes unavailable, NBES may contact the customer to discuss an alternative, revised fulfilment arrangement or refund, as applicable.

5. Pricing and Taxes

Product prices are displayed in Indian Rupees (INR).

Applicable taxes, discounts, delivery charges and other costs will be displayed during checkout or otherwise communicated before order confirmation.

Although NBES takes reasonable care to maintain accurate pricing, an inadvertent pricing, technical or typographical error may occasionally occur.

Where an order is affected by a material pricing error, NBES may contact the customer before fulfilment. If the order cannot reasonably be fulfilled at the erroneous price, the applicable amount paid by the customer will be refunded as appropriate.

6. Offers and Discounts

Promotional offers may be subject to additional conditions, including:

• Limited duration

• Product-specific eligibility

• Minimum order value

• Location restrictions

• Payment-method restrictions

• Stock availability

Unless specifically stated otherwise, offers cannot be combined with other promotions.

7. Orders

Submitting an order constitutes a request to purchase the selected products.

An order confirmation does not necessarily mean that NBES has accepted the order in all circumstances. Order acceptance may depend on product availability, payment confirmation, delivery serviceability and verification requirements.

NBES may cancel or decline an order where reasonably necessary, including in cases involving:

• Product unavailability

• Incorrect pricing

• Payment failure

• Suspected fraudulent activity

• Duplicate or abnormal orders

• Delivery restrictions

• Material errors in product information

Where an order is cancelled after payment has been received, NBES will arrange the applicable refund.

8. Payment

NBES may offer payment methods including:

• Credit cards

• Debit cards

• UPI

• Net banking

• EMI or other supported financing/payment options

Payments may be processed by authorised third-party payment providers.

NBES does not ordinarily receive or store the customer’s full card credentials or UPI PIN.

Orders may be processed only after payment has been successfully authorised or the selected payment method has been otherwise approved.

9. Fraud Prevention

NBES may perform reasonable verification checks to protect customers and the business from fraudulent or unauthorised transactions.

We may cancel an order or request additional verification where a transaction appears suspicious or inconsistent with normal ordering behaviour.

10. Delivery

Delivery is governed by the NBES Shipping Policy.

Estimated delivery periods are indicative and may vary according to destination, product type, logistics conditions, product availability and installation requirements.

Customers are responsible for providing accurate shipping information.

11. Cancellation, Return and Refund

Order cancellation, product returns, replacements and refunds are governed by the Cancellation & Return Policy published on the Website.

Nothing in these Terms is intended to exclude rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.

12. Product Warranty

Products sold by NBES may carry applicable manufacturer warranties where offered by the manufacturer.

Warranty periods, exclusions, installation requirements, service procedures and replacement terms may differ by brand and product.

Customers should retain the NBES tax invoice and relevant product documents as proof of purchase.

Unless otherwise stated by NBES or required by applicable law, manufacturer warranty service may be handled through the manufacturer’s authorised service network.

NBES may assist customers in contacting the relevant manufacturer or service provider where reasonably possible.

13. Installation and Demonstration

Products requiring installation, commissioning or demonstration may be subject to manufacturer or authorised-service-provider procedures.

Installation charges, where applicable, may be separate from the product purchase price unless expressly stated otherwise.

Customers should follow manufacturer installation requirements to avoid affecting warranty eligibility.

14. Intellectual Property

The Website and its content, including text, graphics, logos, images, photographs, product descriptions, design elements, layouts and software, are owned by or licensed to NBES or the relevant rights holders.

You may not copy, reproduce, distribute, modify, publish, sell or commercially exploit Website content without prior written permission, except where permitted by applicable law.

Brand names, trademarks and logos displayed on the Website belong to their respective owners.

15. Acceptable Use

You agree not to:

• Use the Website for unlawful purposes

• Attempt unauthorised access to the Website or its systems

• Introduce malware or malicious code

• Interfere with Website operation

• Submit false or misleading information

• Use automated tools to abuse or overload the Website

• Attempt to obtain products or discounts through fraudulent methods

NBES may restrict or suspend access where misuse is reasonably suspected.

16. Third-Party Services and Links

The Website may use third-party services including payment gateways, logistics providers, analytics services, communication services and manufacturer or brand resources.

NBES is not responsible for the content or independent policies of third-party websites.

17. Limitation of Liability

NBES will take reasonable care in providing Website services and fulfilling customer orders.

To the extent permitted by applicable law, NBES will not be responsible for indirect or consequential losses arising from circumstances outside its reasonable control, including third-party service interruptions, transport disruptions, Website downtime or manufacturer-related delays.

Nothing in these Terms limits any consumer right or legal remedy that cannot lawfully be limited or excluded.

18. Force Majeure

NBES will not be responsible for delays or failures caused by events outside its reasonable control, including natural disasters, severe weather, war, civil disturbance, strikes, government restrictions, major transportation disruptions, telecommunications failures or other extraordinary circumstances.

19. Privacy

Use of personal information provided through the Website is governed by the NBES Privacy Policy.

20. Changes to These Terms

NBES may update these Terms from time to time.

The latest version published on the Website will apply to future Website use and orders, subject to applicable law.

Customers should review this page periodically.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of competent consumer forums or commissions, disputes relating to the Website or transactions with NBES shall be subject to the jurisdiction of competent courts in Siliguri, West Bengal.

Nothing in this clause is intended to prevent a consumer from exercising a statutory right to approach a competent consumer authority or forum where permitted by applicable law.

22. Grievance and Customer Support

For complaints, order issues, delivery concerns or other grievances:

North Bengal Electric Store (NBES)
Website: https://northbengalelectricstores.com/
Address: Sevoke Road, Ward No. 11, Siliguri – 734001, West Bengal, India
Email: onlinenbes@gmail.com
Phone: +91 740 740 0012 / 0353 252 6400

Grievance Officer: [Insert Name]
Grievance Email: [Insert Email]
Grievance Phone: [Insert Number]

NBES will endeavour to review and resolve complaints within the timelines applicable to the nature of the complaint and applicable law.