Shipping Policy

Effective Date: 31st August 2026
Last Updated: 21st August 2026

North Bengal Electric Store (NBES) delivers home appliances, electrical products, kitchen appliances, water solutions, cooling products, power-backup products and other eligible products purchased through https://northbengalelectricstores.com/.

This Shipping Policy explains order processing, delivery areas, estimated timelines, shipping charges and delivery-related responsibilities.

1. Serviceable Areas

NBES primarily serves customers in Siliguri, North Bengal and Sikkim, with delivery availability for selected locations elsewhere in India depending on the product, delivery address, logistics availability and serviceability.

Certain products may have restricted delivery areas because of:

• Product dimensions or weight

• Manufacturer restrictions

• Installation requirements

• Logistics limitations

• Delivery partner coverage

• Product-specific handling requirements

The delivery availability displayed at checkout or communicated by NBES for a specific order will apply to that order.

2. Order Processing

Orders are generally processed after:

1. The order has been successfully placed.

2. Payment has been successfully authorised or the selected payment method has been confirmed.

3. Product availability has been verified.

4. Delivery information has been confirmed where required.

Most eligible orders are expected to be processed within 1–2 business days.

Business days generally mean Monday to Saturday, excluding applicable public holidays and days when NBES or its logistics partners are closed.

Processing may take longer during:

• Promotional campaigns

• Sale periods

• High-demand periods

• Public holidays

• Weather disruptions

• Transport restrictions

• Product availability delays

3. Estimated Delivery Time

Estimated delivery time depends on your delivery location, product type and shipping method.

Typical estimates are:

Siliguri and nearby areas: 1–3 business days

North Bengal and Sikkim: 3–5 business days

Selected other Indian locations: 5–8 business days

These are estimated timelines and are not guaranteed delivery dates unless NBES specifically confirms otherwise.

Large appliances and products requiring special handling, transportation or installation may require additional time.

4. Shipping Charges

Shipping charges, where applicable, may be calculated based on:

• Delivery location

• Product weight

• Package dimensions

• Number of items

• Delivery method

• Product category

The applicable delivery charge will be displayed at checkout or communicated before order confirmation where checkout calculation is not available.

Free-delivery promotions may be subject to product, location, minimum-order-value or campaign-specific conditions.

5. Order Tracking

Once an order has been dispatched, NBES may provide tracking information through email, SMS, WhatsApp or another available communication channel.

Tracking availability depends on the delivery partner and shipping method.

Tracking information may take some time to become active after dispatch.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

• Recipient name

• Mobile number

• House/building number

• Street/locality

• City

• State

• PIN code

• Relevant landmark where necessary

If incorrect or incomplete information causes a failed delivery, re-shipment or additional logistics expense, NBES may contact the customer to arrange the next step.

7. Delivery Inspection

Customers are strongly advised to inspect the outer packaging before accepting delivery.

If the package appears:

• Damaged

• Opened

• Tampered with

• Wet or heavily crushed

• Missing visible components

please record the condition where possible and notify NBES as soon as possible.

For products delivered with visible transit damage, customers are strongly encouraged to record an opening/unboxing video from the sealed package through the point of inspection.

8. Large Appliances and Installation

Certain appliances may require installation, demonstration or commissioning by the manufacturer or an authorised service provider.

Examples may include:

• Air conditioners

• Washing machines

• Refrigerators where applicable

• Chimneys

• Hobs

• Water purifiers

• Other installation-dependent products

Where installation is manufacturer-provided, installation timing and charges may be governed by the manufacturer’s service policy.

Customers should not independently install products where doing so could affect warranty coverage or manufacturer service eligibility.

9. Delayed Delivery

Delivery may be delayed due to circumstances outside NBES’s reasonable control, including:

• Severe weather

• Natural disasters

• Transport disruption

• Strikes

• Government restrictions

• Logistics network delays

• Product availability issues

• Incorrect or incomplete customer information

In such cases, NBES will make reasonable efforts to communicate material delivery delays.

10. Partial Delivery or Missing Items

If an order contains multiple products, items may occasionally be delivered separately.

If you receive an incomplete shipment or believe an item is missing, contact NBES promptly with your order number and relevant details.

11. Failed Delivery

If delivery cannot be completed because the customer is unavailable, refuses delivery without a valid reason, provides an incorrect address, or fails to respond to delivery attempts, NBES may contact the customer to arrange another attempt.

Additional delivery charges may apply where re-shipment is required due to circumstances attributable to the customer, where permitted.

12. Contact Us

For shipping and delivery assistance:

North Bengal Electric Store (NBES)
Website: https://northbengalelectricstores.com/
Address: Sevoke Road, Ward No. 11, Siliguri – 734001, West Bengal, India
Email: onlinenbes@gmail.com
Phone: +91 740 740 0012 / 0353 252 6400