Privacy Policy

Effective Date: 31st August 2026
Last Updated: 21st August 2026

North Bengal Electric Store (NBES), operated by M/S North Bengal Electric Stores (“NBES”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information you provide when you visit, browse, register on, or make a purchase through https://northbengalelectricstores.com/ (“Website”).

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

By using our Website or purchasing products from us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Website, we may collect the following information.

1.1 Personal Information

When you create an account, place an order, contact us, request assistance, or subscribe to communications, we may collect:

• Full name

• Mobile number

• Email address

• Billing address

• Shipping or delivery address

• City, state and PIN code

• Order and transaction details

• Information you provide to our customer support team

We collect information that is reasonably necessary to provide the requested product or service.

1.2 Payment Information

Payments may be made through supported payment methods such as UPI, debit cards, credit cards, net banking and EMI or other available payment services.

Where payment processing is handled by a third-party payment gateway, payment information is processed by that provider in accordance with its own privacy and security practices.

NBES does not intentionally store complete debit-card or credit-card numbers, CVV numbers, UPI PINs or other sensitive payment authentication credentials on its own servers.

1.3 Technical and Usage Information

When you use our Website, certain technical information may automatically be collected, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Approximate access time

• Referring pages

• Website interactions and error information

This information may be used for website security, performance, troubleshooting, analytics and service improvement.

1.4 Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

• Keep you signed in

• Remember cart and browsing preferences

• Improve Website performance

• Understand Website usage

• Maintain security

• Support relevant Website functionality

You may control cookies through your browser settings. Disabling certain cookies may affect some Website features.

2. How We Use Your Information

We may use personal information for legitimate business and service purposes, including:

• Creating and managing customer accounts

• Processing and confirming orders

• Delivering purchased products

• Providing invoices and transaction records

• Processing payments through authorised payment partners

• Sending order confirmations and delivery updates

• Responding to customer enquiries

• Handling cancellation, return, refund and warranty requests

• Providing after-sales support

• Preventing fraud, misuse and unauthorised transactions

• Improving products, services and Website functionality

• Maintaining Website security

• Meeting legal, regulatory, tax and accounting obligations

• Sending promotional communications where permitted and applicable

We do not use your personal information for unrelated purposes without an appropriate lawful basis or notice.

3. Marketing Communications

From time to time, NBES may send information about products, offers, discounts, new arrivals and other promotional communications.

You may choose to stop receiving promotional communications by using the unsubscribe option provided in the communication or by contacting us.

Even after opting out of promotional communications, we may continue to send essential service-related communications such as order confirmations, payment notifications, delivery updates, refund notifications and important transaction information.

4. How We Share Information

NBES does not sell or rent your personal information as a commercial mailing list.

We may share information with trusted third parties where reasonably necessary to operate our business and fulfil your requests. These parties may include:

• Payment gateway and payment-processing providers

• Delivery and logistics partners

• Website hosting and technology providers

• Customer-support or communication service providers

• Analytics or security service providers

• Professional advisers, auditors or legal representatives

• Government or regulatory authorities where disclosure is legally required

Information shared with service providers should be limited to what is reasonably necessary for the relevant purpose.

5. Order and Delivery Information

To deliver your order, we may provide required customer information to a logistics or delivery partner, which may include your name, phone number, delivery address and order-related information.

This information is used for delivery, verification and customer communication relating to the order.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should never share passwords, OTPs, UPI PINs, CVVs or other authentication credentials with anyone claiming to represent NBES.

NBES will not ordinarily ask you to disclose your payment PIN, OTP or card-security credentials over phone, email or messaging platforms.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, tax, dispute resolution, fraud prevention and legal or regulatory compliance.

Certain transaction records may be retained for longer periods where required by applicable law or legitimate business obligations.

8. Your Privacy Rights and Requests

Depending on applicable law, you may contact us regarding your personal information, including requests relating to access, correction, withdrawal of consent where applicable, or other privacy-related concerns.

Certain requests may not be immediately applicable where information is required to complete an order, comply with law, maintain transaction records or protect legitimate business interests.

9. Third-Party Websites and Services

Our Website may contain links to third-party websites, payment services, social-media platforms, manufacturer websites or other services.

NBES is not responsible for the privacy practices, policies or content of third-party websites. Customers should review the privacy policy of the relevant third party before providing personal information.

10. Children’s Privacy

Our Website is intended for general consumers and is not specifically directed at children.

We do not knowingly request unnecessary personal information from children. If you believe that a child has provided personal information to us in a manner that raises a privacy concern, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology or applicable legal requirements.

The revised version will be published on this page with an updated “Last Updated” date.

12. Contact Us

For privacy-related questions, requests or concerns:

North Bengal Electric Store (NBES)
Website: https://northbengalelectricstores.com/
Address: Sevoke Road, Ward No. 11, Siliguri – 734001, West Bengal, India
Email: onlinenbes@gmail.com
Phone: +91 740 740 0012 / 0353 252 6400

Privacy / Grievance Contact: [Insert designated grievance officer name and contact details]

This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy and Cancellation & Return Policy.